Coalbrook Ltd Terms & Conditions

Welcome to the Coalbrook Ltd Terms and Conditions for Use. These Terms and Conditions apply to the use of this website at By accessing this website and/or placing an order, you agree to be bound by these Terms and Conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website. website is owned and operated by Coalbrook Ltd. The business address is:

Stammerham North, Pound Road, Broadway, Somerset, TA19 9QZ

1. Introduction 

1.1. You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register. We may revise these Terms and Conditions at any time by updating this posting. You should check this website from time to time to review the current Terms and Conditions because they form the contract between us. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new Terms and Conditions after we have given notice, you should not continue to use this website.

1.2 We have the right to revise and amend our Terms and Conditions from time to time by posting them on our website. You will be subject to the Terms and Conditions in force at the time that you order goods from us, unless any changes are required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to them before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the changes, unless you notify us to the contrary within seven working days of receipt by you of the goods.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website. website is owned and operated by Coalbrook Ltd. The business address is:

Stammerham North, Pound Road, Broadway, Somerset, TA19 9QZ

2. Coalbrook Ltd

2.1 Coalbrook Ltd focuses on aluminium garden furniture including patio furniture sets and accessories which are supplied to the UK and Europe.

Stammerham North, Pound Road, Broadway, Somerset, TA19 9QZ

2.2 The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the goods. The goods purchased may vary slightly from those images. 

All goods shown on the website are subject to availability. Wherever possible, we list availability information for goods on the website. Prices are subject to change without notice. 

We will inform you by email if the goods you have ordered are not available and when it will be back in stock. We reserve the right to discontinue the sale of any goods or service at any time without notice. We may decline or place quantity limits on your order at any time.

3. Ordering From Us

3.1 By placing an order through our website, you warrant that:

(a)you are legally capable of entering into binding contracts;
(b)you are at least 18 years old;
(c)you are a private individual and purchasing goods in your capacity as such; and
(d)you are not purchasing goods for the purpose of resale.

3.2. You are deemed to place an order with us by placing an order through our website or by placing an order with us by telephone. As part of our checkout process you will be given the opportunity to check your order and to correct any errors.

3.3. We will send you an order acknowledgement detailing the goods you have ordered.

3.4. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made, even if payment has been processed immediately, unless we have notified you that we do not accept your order, or you have cancelled your order.

3.5. Your order constitutes an offer by you to purchase the goods in your order on these Terms and Conditions. No offer placed by you shall be accepted by us other than:

(a). by a written acknowledgement issued and executed by us; or
(b). (If earlier) by the dispatch by us of the goods contained in the order to you when a contract for the sale and purchase of the goods on these Terms and Conditions will be established.

3.6. We may refuse to accept an order

(a). where goods are not available;
(b). where we cannot obtain authorisation for your payment or where payment has failed;
(c). if there has been a pricing or good description error; or
(d). if you do not meet any eligibility criteria set out in these Terms and Conditions.

3.7. Due to the difficulty in accurately estimating the production and delivery timetable since the manufacture of the furniture parts is located overseas, you agree that Coalbrook Ltd is not liable for any loss or damage that you may incur due to delays for delivery of the goods.

3.8. In the event of a delay in delivery of your goods, you accept that Coalbrook Ltd will refund your payment only where:
(a). The order was for standard goods and where the goods have not been delivered within 90 days of the date estimated for delivery by Coalbrook Ltd.

3.9. You are responsible for measuring and ensuring the dimensions of the goods that you buy from Coalbrook Ltd are suitable and can be accommodated in its intended destination. Coalbrook Ltd will not refund you for failure to measure furniture which subsequently cannot fit into your intended destination.

3.10. If you are ordering using a credit or debit card, we will authenticate the card details at the point in which you checkout. The ‘authentication’ process means the amount needs to be debited from your account within 30 days.

4. Delivery

4.1. Delivery of goods will be undertaken by our third party supplier. Our supplier is not responsible for installation or removal of packaging.

4.2. Delivery of any goods will be to the front door and the customer is responsible for moving the goods to the intended destination.

4.3. The third party delivery staff endeavour to deliver goods during a prearranged time slot. Events outside of the third party’s control may however affect the ability to deliver goods during this time slot and the third party supplier cannot be responsible for any delay arising in this manner.

4.4. Risk or damage to or loss of the goods shall pass to you upon delivery.

4.5. Title in the goods shall pass to you only after Coalbrook Ltd has received payment in full.

4.6. If you order more than one item, you accept that Coalbrook Ltd may wait until all items are available before arranging for delivery of the goods to you.

4.7. You accept that if you are not present to accept delivery during the prearranged time slot you may be charged for delivery charges and you will not be entitled to a refund if you are not present to accept delivery.

4.8. You are responsible for ensuring that there is adequate access to enable delivery of the goods. If the third party supplier delivery staff are unable to deliver the goods due to inadequate or restricted access you may pay the delivery charges and if applicable, a collection fee together with a restocking fee equivalent to 30% of the purchase price.

5. Pricing

5.1. All prices are inclusive of VAT.

5.2. The appropriate rates and charges for delivery, packing, and insurance and any other relevant charges are set out in our specified pricing structure shown on this website at the product level.

5.3. Our prices and other relevant charges are reviewed periodically, and you should review the rates on the website before placing an order.

5.4 The price of the goods will be as quoted on our website, except in cases of obvious error. If we discover an error in the price of good(s) ordered:

a) where the item’s correct price is less than the price stated on the website, we will charge the lower amount in the case of dispatching the goods to you; and

b) if the item’s correct price is higher than the price stated on the website, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the item at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

5.5 The price quoted on our website for goods excludes delivery charges which are quoted separately on our website at the product level.

5.6  Prices and delivery charges are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

5.7. Payment

5.7.1 Payment can be made using all major credit and debit cards Visa, Mastercard and it is collected on our behalf by PDM Payments. Payment will be taken at the time of purchase or shortly after.

5.7.2  If Coalbrook Ltd is not able to supply all of the items that complete the garden furniture set ordered, the customer will be able to choose between alternative goods or a partial or full refund.

6. Special Offers

6.1 Our special offers may occur for short periods . Most of our offers are subject to a minimum spend on our website, the larger the set you purchase, the better discounts you are likely to be offered.

6.2 Eligibility for these offers is clearly outlined on our website and Coalbrook Ltd reserves the right to refuse offers to those not achieving the threshold minimum spend.

7. Cancellation and Returns Policy

7.1. All risk in the goods shall pass to you when the goods are taken from our vehicle at your address.

7.2. In accordance with the Consumer Contracts Regulations 2013, you have 14 days from the date of receipt of the goods to change your mind and get a full refund (right of cancellation). This can be done by contacting the customer services department. The rights herein apply to consumers only and the goods must be returned within 14 days from the date of cancellation.  

7.3. Faulty Goods: A seven-day money back guarantee exists for faulty goods. Evidence of any faults will be needed to be supplied by the customer. This means that a replacement goods can be offered or alternatively we will offer a full refund equal to the value of the returned goods. It is essential that any faulty goods made available for return in the exact condition in which it was delivered, along with the original packaging or similar. Items which are not adequately packaged at the time of collection may not be collected and a charge may be levied to cover the cost of failed collection. There will be no collection charges for faulty goods if the preceding conditions are adhered to. Once the faulty goods have been successfully returned, replacement goods or a full refund will be arranged as quickly as possible.

7.4. Non-Faulty Goods: If the customer is dissatisfied with his/her purchase and wishes to return some or all of the items from his/her order, contact with us must be made within fourteen days of the original purchase. The customer can either arrange to return the goods to the supplier at his/her own cost or ask a collection to be made at the cost of £100.00 which will be deducted from the refund. Goods must be returned to us in the same condition they were in at the time of delivery to the customer and in the original packaging or similar. Items which are not adequately packaged at the time of collection may not be collected and a charge of £45.00 may be levied to cover the cost of failed collection. Refunds will be issued within 14 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

7.5. Goods purchased at a discounted price are sold as seen and cannot be returned. Many of the goods sold at a discounted price are imperfect or end of line stock.

7.6. Your statutory rights to a refund of the purchase price for goods that are not of satisfactory quality are unaffected by these Terms and Conditions.

7.7. Goods will not be exchanged or a refund will not be issued for goods unless a proof of purchase from Coalbrook Ltd is produced.

8. Copyright and other Intellectual Property

8.1. You are permitted to print and download extracts from this website for your own personal use on the following basis provided that:
(a). No documents or related graphics on this website are modified in any way; and
(b). No graphics on this website are used separately from accompanying text; and
(c). Our copyright and trademark notices and this permission notice appear in all copies.

8.2. Any incorporation of any part of this website in any commercial document or materials for sale or promotion is not permitted unless you obtain our prior written consent.

8.3. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including, without limitation photographs and graphical images) are owned by us. For the purposes of these Terms and Conditions: any use of extracts from this website other than in accordance with clause 8.1. above for any purpose is prohibited. If you breach any of the terms in these Terms and Conditions your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

8.4. Subject to clause 8.1. no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

8.5. Any rights not expressly granted in these terms are reserved.

9. Service and Access

9.1. While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

9.2. Access to this website may be suspended temporarily and without notice in the case of system failure maintenance or repair or for reasons beyond our control.

10. Visitor Material and Conduct

10.1. Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. and our nominees will be free to copy, disclose or distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

10.2. You are prohibited from posting or transmitting to or from this website any material:
(a). that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b). for which you have not obtained all licences and/or approvals;
(c). which constitutes or encourages conduct that would be considered a criminal offence given to civil liability or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or
(d). which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, harmful components corrupted data, or other malicious software or harmful data).

10.3. You may not misuse the website (including, without limitation, by hacking).

10.4. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 10.2. or 10.3.

11. Links to and from other websites

11.1. Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. Therefore, we do not endorse or make any representations about them or any material found there or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this, you do so entirely at your own risk.

11.2. If you would like to link to this website: you may only do so on the basis that you link to but do not replicate the home page of this website subject to the following conditions:
(a). you do not remove, distort or otherwise alter the size or appearance of the Coalbrook Ltd logo;
(b). you do not create a frame or any other browser or border environment around this website;
(c). you do not in any way imply that we are endorsing any goods or services other than our own;
(d). you do not misrepresent your relationship with us nor present any other false information about us;
(e). you do not otherwise use any Coalbrook Ltd trademarks displayed on this website without our express written permission;
(f). you do not link from a website that is not owned by you; and
(g). your website does not contain content that is distasteful, offensive or controversial or infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

11.3. We expressly reserve the right to revoke the right granted in this Clause 11.2. for breach of these terms and to take any action we deem appropriate.

11.4. You shall fully indemnify Coalbrook Ltd for any loss or damage that may suffer or incur as a result of your breach of clause 11.2.

12. Registration

12.1. To register with you must be over eighteen years of age.

12.2. Each registration is for a single user only, we do not permit you to share your username and password with any other person nor with multiple users on a network.

12.3. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

12.4. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

13. Disclaimer

13.1. While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website, changes to the material on this website or to the goods and prices described in at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

13.2. The material on this website is provided without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations warranties conditions and other terms (including without limitation the conditions implied by law of satisfactory quality fitness for purpose and the use of reasonable care and skill) which but for these Terms and Conditions might have effect in relation to this website.

14. Data Protection

You acknowledge and agree that details of your name, address and payment record may be submitted to a credit reference agency and personal data will be processed by and on behalf of Coalbrook Ltd. Any personal information that you provide to us will be dealt with in line with our privacy policy, which can be accessed at

15. Liability

15.1. Coalbrook Ltd and its officers, directors, employees, shareholders or agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort, contract or otherwise) in connection with this website or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on these websites.

15.2.  Nothing in these Terms and Conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

15.3.  If your use of material on this website results in the need for servicing, repair or correction of equipment software or data, you assume all costs thereof.

15.4. You agree to indemnify us fully defend and hold us, and our officers directors, employees and agents, harmless from and against all claims, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Terms and Conditions by you, or your use of this website or the use by any other person using your registration details.

16. Notices

16.1 All formal notices given by you to us must be given in writing to Coalbrook Ltd, Stammerham North, Pound Road, Broadway, Somerset, TA19 9QZ

16.2 We may give notice to you at either the email or postal address you provide to us when placing an order.

16.3 Notice we give will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

17. Force Majeure

17.1 Coalbrook Ltd shall have no liability to you under the agreement if it is prevented from or delayed in performing its obligations under this agreement or from earning on its business by acts, events of omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of Coalbrook Ltd or any other party), failure of a utility service or transport network, acts of God, pandemics, war, riot, civil commotion malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, flood, storm or default of suppliers or subcontractors.

18. Severability

18.1. If any provision of this agreement is found by any court or administrative body of competent jurisdiction to be invalid unenforceable or illegal, the other provisions will remain in force.

18.2. If any invalid unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, that provision will apply with whatever modification is necessary to make it valid, enforceable and legal.

18.3. The parties agree: in the circumstances referred to in condition 18.1 and if condition 18.2 does not apply to attempt to substitute for any invalid, unenforceable or illegal provision a valid enforceable and legal provision which achieves to the greatest extent possible the same effect as would have been achieved the invalid or unenforceable provision.

19. Status Of Pre-contractual Statements

19.1. Each of the parties acknowledges and agrees that: in entering into this agreement, it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to these Terms and Conditions or not) relating to the subject matter of this agreement other than as expressly set out in this agreement.

Third Party Rights

A person who is not party to these Sale Terms or the Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

20. Third Party Services

We collaborate with PDM Payments to perform many of the services related to payment processing, including card processing, disbursements, currency exchange, identity verification, fraud analysis, and regulatory compliance. (“Third Party Service”). By using a third-party service, you may also be subject to an agreement with the third party. See PDM Payments Terms of Sale here. 

21. Miscellaneous

21.1. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

21.2 Paragraph headings shall not affect the interpretation of these Conditions.

21.3. Only the parties to these Terms and Conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

22. Breakage Outside Of Warranty

22.1 As it is extremely rare for any breakage to occur, even if you are outside of your 10 year structural guarantee, we still look after you. If anything were to go wrong with the furniture simply call or email and we will take it from there. We will try our best to offer all customers replacement parts at cost price.

23. Waiver

23.1 Even if we delay in enforcing these Sales Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. A delay by us in enforcing one right we may have in relation to your default will not mean that we have no right to enforce any subsequent default.

25. Promotional Codes/Offers

25.1 We may from time to time offer promotional discount codes in respect of certain specified goods purchased through the website. Any related Terms and Conditions shall be specified at time of purchase.

26. Governing Law And Jurisdiction

26.1. These Terms and Conditions shall be governed by and construed in accordance with English law and disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

26.2. We do not warrant that material items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

27. Entire Agreement

27.1 These Terms and Conditions constitute our entire agreement with you. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms and Conditions to be confirmed in writing.

These Terms & Conditions were last updated on 30/03/2023.